![]() ![]() "Significant progress has been made on key issues pertaining to the EZ Rider/Clipper transition," Dugger writes, noting that 9,000 EZ Rider customers have already canceled their accounts, presumably in the transition to Clipper. Directors were expected to discuss the progress of the transition at a board meeting today, but that meeting was canceled due to a lack of quorum. Though originally slated for October 1st, the transition was delayed due to "concerns pertaining to Clipper system features and technical readiness," according to a document prepared by BART general manager Dorothy Dugger for the board of directors. "We've tried and tried to gently encourage them to switch over to Clipper because the deadline is coming." "We are worried what the impact is going to be on our customers," said BART spokesperson Linton Johnson. The deadline to transition to Clipper for the 50,000 BART riders who have used EZ Rider cards for transit trips over the past few years has already been pushed back by more than two months, to mid-December, and now BART is concerned the 41,000 remaining EZ Rider account holders will experience an unpleasant surprise when the system is turned off next month. Customers are responsible for following the instructions and advice given by the manufacturers.As transit operators across the Bay Area transition to the Clipper card, one of the bigger challenges each faces is communicating the timeline to their most loyal customers, those who buy high value and monthly passes. However, please allow an additional 5 working days on top for your financial institution to process it.Ī refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Refunds generally take up to 5 working days to process and we will notify you once the refund has been processed. We reserve our rights, subject to the Australian Consumer Law to not provide a credit, replacement or refund in cases where goods are disposed of by the customer before a warranty claim has been finalised. The customer may be charged for the cost of return of the replacement part).Ī customer should not dispose of items before a warranty claim has been made and finalised, as we may ask for items to be inspected. gas struts not working, chair not reclining etc).įailure to do so may delay the warranty claim (If the customer did not fully cooperate for any reason and the replacement part was not the issue. *Some issues may require customers to simulate the problem with a short video (i.e. Thumbnail images are not considered to be good quality as we cannot make a clear assessment of alleged faults or damage. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.Īll images and videos should be of acceptable quality that allows us to assess the claim. To make a claim, you must provide us with a copy of your order number or any kind of proof showing that you purchased the item from us. Please do not attempt to return the item without our approval. ![]() Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. ![]() In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. You are required to notify John Cootes within 7 working days in the unlikely event that the item arrives damaged or faulty. Electronics products come with a 3-month warranty. Please note that any products with electronic components (SKU starts with V28) will be subject to the 3-month warranty. John Cootes generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. ![]()
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